A couple in Portland, Oregon said a voice device controlled by Amazon's Alexa intelligent voice assistant recorded a private conversation in their home and sent the conversation recording to a contact in their address book. According to a KIRO-TV report, a woman named Danielle said that she and her husband received a call from the friend two weeks ago, and the friend told them to immediately unplug all devices because they were 176 miles away from Seattle. I heard the conversation of the Danielle couple at home.
Danielle said that the details of the conversation provided by friends, such as information about the hardwood floor, can prove that they really heard the conversation at home.
Amazon said to the news station: "Amazon takes privacy very seriously. After investigating the incident, it can be determined that the probability of this incident is very small, and we are taking corresponding measures to avoid similar situations in the future."
Danielle told KIRO-TV: "I feel the feeling of being invaded. This is an outright privacy intrusion. I immediately said, 'I won't plug in this device anymore, because I can't believe it anymore. '"
In a statement to the foreign media, Amazon explained how it happened: because the couple accidentally triggered Alexa's ability to send voice messages to friends and contacts.
According to Amazon, things happen as follows:
"Because words that sound like" Alexa "appeared in the background sound, the Echo mechanism was triggered. Then, during the subsequent conversation, the device heard a request similar to" send information. "At this time, the Alexa device asked aloud 'To whom?'. At this time, the message in the conversation was misunderstood as a name in the contact list, and the message was sent out in this way. Although the probability of this series of events is extremely low, we are also Find ways to solve this problem and make this happen less often. "
Danielle said that after a friend called to remind them, she and her husband unplugged every device controlled by Alexa in their home, and some of them used to control security systems and lighting equipment.
Danielle said that the device did not inform her that she was about to send a conversation recording prompt.
She said she kept calling Amazon until she contacted an engineer who repeatedly apologized for this and thanked her for letting the company notice the incident, but did not explain why the device sent recordings. Or this is actually a very common problem.
Danielle said that Amazon has proposed to "cancel" the audio device to provide Alexa service functions, but this only means that all they can do is deprive the smart home function. She said Amazon rejected her request to return all devices.
This is not the first time Alexa has been censored for bad behavior recently. In March of this year, Alexa was even found to suddenly laugh casually, and Amazon also adjusted accordingly.
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